Dragging local authorities into the 21st century.

I work for a local authority adjacent to the one I live in. Just recently I’ve been trying to promote the use of tools like facebook pages and twitter accounts within my own organisation, but sometimes it can seem like some people think social media means sharing a copy of your newsletter with a friend.

I’ve just signed up to take part in a series of consultation/feedback sessions with the customer services team of my ‘home’ authority, and I’m wondering if I’ll have more influence as a service user, than I do as a keen employee in my ‘work’ county.

We shall see.
I’ll blog about the process here.

Actually – I signed up two weeks ago and still haven’t heard back from them.
Great customer service guys!

Please feel free to share any comments or advice about the best approach to take to influence the powers that be!
thanks