As consumers, we’ve almost come to expect crappy customer service. When it comes to global multi national companies, it often feels like we, the consumers, are just disposable pawns in the game. So just recently, when my heart rate monitor failed, I wasn’t surprised when Wiggle’s first response was to say that I needed to [...]
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I recently blogged that I’d signed up to participate in some workshops to develop the customer service team of the local authority in which I live. Read the intro in this post. I’ve since received a very formal email thanking me for my interest but regretfully informing me that due to a lack of interest, [...]
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I work for a local authority adjacent to the one I live in. Just recently I’ve been trying to promote the use of tools like facebook pages and twitter accounts within my own organisation, but sometimes it can seem like some people think social media means sharing a copy of your newsletter with a [...]
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